Shipping policy

Shipping in the US

Standard shipping: $4.99.
Free shipping on orders of $30 or more. That's any two lip balms.
Processing time: orders ship within 1 business day. We don't ship on weekends or US holidays.
Delivery time: usually 2–5 business days after your order ships.
Tracking: you'll get an email with a tracking link as soon as your order is on its way.
Where we deliver: all 50 states and military (APO/FPO/DPO) addresses. We can't ship to US territories such as Puerto Rico yet.

International shipping

We ship to these countries:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom.

Rates: the carrier calculates international shipping at checkout, based on where your order is going.
Free shipping on international orders of $30 USD or more (or the equivalent in your currency).
Delivery time: usually 7–15 business days, depending on the carrier and customs.
Duties and taxes: import duties, taxes and customs fees may apply when your order arrives. Your country sets them, they aren't included in our prices or shipping, and the recipient pays them.
Customs can sometimes slow a package down. That part is out of our hands, but we're always happy to help you track it.

If your country isn't listed, write to us at hello@avenella.com. We'd love to know where you are.

Holiday orders

US: order by December 15 for delivery by December 24.
International: order by December 1.

Carriers sometimes change their holiday schedules. If our dates change, we'll update them here.

Checking your address

Please double-check your shipping address at checkout. If you spot a mistake, email hello@avenella.com right away. If your order hasn't shipped yet, we'll fix it. If a package comes back to us because of an address error, we'll reship it once you confirm the address, at the regular shipping rate.

Lost, late or damaged packages

Write to us at hello@avenella.com if:

your tracking hasn't updated in 10 days (US) or 20 days (international)
it says delivered but you can't find it
your package arrives damaged

We'll reship your order or refund it, whichever you prefer, and handle the carrier claim ourselves. Every balm also comes with our Lifetime Guarantee.

For refunds and replacements, see our refund policy.

Questions

Write to us at hello@avenella.com. A real person (usually one of us) will write back.

Avenella, Inc.
447 Broadway, 2nd Fl, #1626
New York, NY 10013